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Call Center Services

 

The Smith Company offers a wide range of call center services. Our state of the art ACD (Automatic Call Distribution) system enables us to tailor a program that fits your needs. We offer real time automatic reporting, via email, sent to you at intervals you request.

The Smith Company can help you provide essential services to your customers, such as

bulletToll free 800 lines to handle your customer service needs.
bulletHelp desk services.
bulletOrder taking lines.
bulletFundraising Campaigns.
bulletCustomer Surveys.
bulletCalling campaigns tailored to your specifications.

We will provide you with real time reports essential to a successful campaign, such as

bulletCall count reports.
bulletCall time reports.
bulletCall cost reports.
bulletAbandoned call reports.
bulletReports designed to your needs.

We will work closely with you to develop a plan that is right for you. Your involvement is encouraged in the planning and implementation of the program. We will work with you to train our representatives to implement your campaign according to your specifications.

For more information please contact us at:  mslewion@thesmithco.com

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